Overview

KPI (Key Performance Indicator) management is widely adopted, but it is not always used effectively. This workshop series is designed to help leaders and managers create and achieve targets by identifying Critical Success Factors (CSFs) and selecting the key indicators that genuinely track performance.

Delivered as a six session program, the course combines short theory inputs with practical exercises in manageable bites. Sessions are recorded and available through the Learning Management System (LMS), along with key point charts and workbooks. The spaced format is designed to support real application between sessions, including running experiments, creating judgement criteria, and identifying roadblocks.

Learning Outcomes

By the end of the program, participants will be able to:

• Understand different types of indicators, how they’re used, and how they relate to each other.

• Use KPI management to maintain stability, measure improvement, and deploy change and strategy into the business.

• Build and deploy KPI trees and apply process analysis to connect measures to work.

• Establish routines for following up KPIs and linking them to the right activities.

• Identify Critical Success Factors and create KPIs that support problem solving and measure change at strategic and process levels.

• Improve the business management system through the practice of deploying KPI management so it is continuously improved.

• Embed KPI management as a practical measure of strategy deployment.

Course content

Pre work (self paced, via LMS)

• KPI online learning through videos in the Learning Management System

• Understanding different types of indicators, their use, and their relationships

Session 1 (60 mins): KPI management and how it is used

• Using KPIs to maintain stability, measure improvement, and deploy change and strategy into the business

Session 2 (45 mins): Planning and deployment

• Planning and deploying using KPI trees and process analysis

Session 3 (45 mins): Follow up routines

• Routines for following up KPIs and the activities associated with them

Session 4 (45 mins): CSFs and KPI design for problem solving

• Identifying Critical Success Factors

• Creating KPIs to problem solve and measure change at strategic and process levels

Session 5 (45 mins): Improving the management system

• Improving the business management system through the process of deploying KPI management so it is continuously improved

Session 6 (45 mins): Embedding KPI management for strategy deployment

• Embedding KPI management, its processes and techniques, as a measure of strategy deployment

Session structure (each session)

• 3 x 15 minute flow: theory → practical application → reflection on practice

• Opportunities each week to ask questions and share insights

• Apply the methods between sessions as an active part of learning and reflection

• Recordings, key point charts and workbooks available via LMS

This course includes

• Workshop via Zoom
• Access to Recordings and Resources via the LMS 
• Certificate of Completion

Who Should Attend

This workshop series is for:

• Business owners, leaders and managers in organisations of any size and maturity

• People responsible for setting targets and improving performance who want a stronger method than “reporting numbers”

• Teams wanting to connect strategy to execution using CSFs, meaningful indicators, and routines that drive action

• Anyone who wants to build confidence in KPI design, deployment, and follow up so performance management becomes practical and effective

Instructor

BARRY MCCARTHY

Barry McCarthy’s career highlights include Plant Manager and Continuous Improvement Manager at Goodman Fielder and his most recent position with Toyota. Barry has worked with the Manufacturing, Sales and Corporate Arms of Toyota in Australia. With a grounded engineering background Barry has also implemented continuous improvement in food processing, manufacturing, packaging, printing, and front of house food service and management. In addition to the practical experience Barry has completed a Master degree in Applied Positive Psychology, Graduate Diploma in Business, Diploma of Training and Assessment, Diploma in Competitive Systems and Practices. Interestingly Barry’s first degree was civil engineering.

Requirements

• No prior knowledge is required,

• Course built to be open to all levels

• Reach out to the facilitator if you need any assistance

Other registration information

The host site reserves the right to decline registrations from competing organisations.

You can become an AME member from $240.

This event may be cancelled by AME for any reason. AME is not responsible for incidental costs incurred by registrants.

AME may take photographs during events and may use those photographs for AME’s purposes.