2025 AME ROADSHOW
IMPROVING THE WAY WE IMPROVE
WITH MARK GRABAN
Building Trust and Driving Results: Psychological Safety and Data-Informed Improvement
(Inspired by Mark Graban’s Award-Winning Books and Most Popular Topics)
A winning workplace culture requires a foundation of Psychological Safety and Problem Solving. Join us for the 2025 AME Roadshow: Improving the Way We Improve with Mark Graban, a renowned global expert in Lean and continuous improvement. This full-day, interactive workshop is designed to help you drive better results and build a stronger culture of continuous improvement in your organisation.
FORMAT
In-Person Full Day Workshop, Book Signing and Networking Drinks
AME AU FEE (AUD)
AME Member $880
Non Member $1100
AME NZ FEE (AUD)
$799
Event Overview
This interactive workshop combines insights from Mark Graban’s renowned books, including "The Mistakes That Make Us”, Measures of Success" and "Lean Hospitals", with his most popular Lean Blog Podcast topics on leadership, continuous improvement, and workplace culture.
You’ll explore the foundational elements of psychological safety and learn to interpret data effectively to drive meaningful change. Attendees will gain practical strategies for building trust (and candid participation) within teams, encouraging innovation, and using metrics wisely to avoid reactive decision-making, while improving data-driven decision making in general.
Through engaging discussions, hands-on activities like the "Red Bead Game," and real-world examples, this workshop empowers participants to strengthen their Lean Management Systems while achieving better business results.
Why Attend?
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Enhance Leadership Skills: Gain practical tools to foster an environment where employees feel safe to report mistakes, leading to higher engagement and innovation.
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Improve Decision-Making: Learn to focus on significant data signals rather than reacting to every fluctuation, resulting in more strategic and effective management and sustained improvement.
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Drive Continuous Improvement: Equip your organization with methodologies to systematically improve processes, leading to better quality, efficiency, and outcomes.
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Enhance Workplace Culture: Gain practical strategies to build a culture of trust and psychological safety, enabling team members to speak up, share ideas, and drive improvements without fear.
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Networking Opportunities: Connect with industry peers to share insights, experiences and best practices.
Workshop Overview
Session 1: Psychological Safety as a Foundation for Continuous Improvement
Psychological safety is crucial for any effective Lean Management System or continuous improvement effort. It allows individuals to speak candidly about problems, questions, mistakes, and ideas without fear of punishment. This session will cover:
- Understanding what psychological safety is (and is not)
- The "4 stages of psychological safety" and team progression
- Key leader behaviors that cultivate psychological safety
- Connections to continuous improvement practices and the importance of a safe environment for sharing ideas and experimenting with improvements
Session 2: Measures of Success: React Leass, Lead Better, Improve More
Do you find yourself reacting to every fluctuation in performance data? This session will help you focus on meaningful data trends and improve decision-making. Participants will:
- Learn to create and interpret Process Behavior Charts
- Distinguish between "signal" and "noise" in performance metrics
- Evaluate projects and improvement efforts for statistically meaningful and sustained improvement
- Understand the pitfalls of methods like "red/green" analysis and linear trendlines
- Connect these methods to your Lean Management System
Connecting the Topics
Mistakes and performance metrics may seem unrelated, but together they create a powerful framework for continuous improvement.
- Psychological safety fosters open communication, encouraging the sharing of mistakes and ideas, which generates valuable data for improvement.
- The workshop covers two Lean methodology “secrets”:
- Session 1: Boost employee engagement by identifying more problems.
- Session 2: Enhance problem-solving skills to solve problems better.
- Psychological safety (Session 1) empowers candid discussions about metrics, improving transparency and driving action (Session 2).
- Embracing vulnerability and using data leads to meaningful improvements and sustained success.
Who Should Attend
- Executives and Senior Leaders: Looking to embed a culture of learning and data-driven decision-making within their organisations.
- Managers and Supervisors: Seeking practical approaches to manage performance metrics and lead teams effectively.
- Continuous Improvement Professionals: Aiming to enhance their toolkit with proven methods for fostering innovation and process excellence.
- Data Analysts and Decision Makers: Frustrated by constant reactive responses to data changes and ready to focus on sustained improvement.
- Leaders from all Industries: Whether in manufacturing, healthcare, education, or service sectors, if you're responsible for leading teams, overseeing processes, or driving improvement initiatives, these sessions offer valuable tools and insights.
Sample Agenda
The agenda is subject to change, and timings may vary slightly depending on the city. Refer to your confirmation email with the time details.
8:30 am – Registration Opens
Enjoy coffee, tea, and networking before the session begins.
9:00 am – Welcome and Introductions
Set the tone for the day with an overview and participant introductions.
9:30 am – Session 1: Psychological Safety as a Foundation for Continuous Improvement
- What is psychological safety?
- The 4 Stages of Psychological Safety.
- Leader behaviours that foster trust and openness.
- How psychological safety supports Lean principles and experimentation.
11:00 am – Morning Tea Break
11:15 am – Session 1 Continued
Interactive exercises and group discussions to practice creating psychological safety in various scenarios.
12:45 pm – Lunch
1:30 pm – Session 2: Measures of Success—React Less, Lead Better, Improve More
- Hands-on activity: The "Red Bead Game" to build a foundation for the afternoon’s topics and methods
- Distinguishing signal from noise in performance data.
- The dangers of red/green analysis and linear trends.
2:30 pm – Afternoon Break
2:45 pm – Session 2 Continued
- Introduction to "Process Behavior Charts."
- Linking metrics interpretation to continuous improvement efforts.
- Process Behavior Chart case studies and discussions
4:15 pm – Wrap-Up and Reflections
- Key takeaways from the day.
- Participant Q&A.
- Survey and closing remarks.
4:30 pm – Networking Drinks, Book Signing and Informal Discussions
5:30 pm – Event Ends
Facilitator
MARK GRABAN
Mark Graban is an author, speaker, consultant, podcaster, and entrepreneur. His latest book is The Mistakes That Make Us: Cultivating a Culture of Learning and Innovation, inspired by one of his podcasts, “My Favorite Mistake.”
A winning workplace culture requires a foundation of Psychological Safety and Problem Solving — areas where Mark can help you and your team as a speaker, facilitator, or coach.
He's an experienced leader using the “Lean” methodology, change management, and continuous improvement methods, with experience in manufacturing, healthcare, and software startups. Mark was recently named again to the PEX Network Top 50 Thought Leaders in Operational Excellence.
Mark is also the author of:
Measures of Success: React Less, Lead Better, Improve More, a management book about using simple, yet practical statistical methods that help leaders at all levels overreact less to their metrics, which frees up time for real, focused, sustainable improvement.
Lean Hospitals: Improving Quality, Patient Safety, and Employee Engagement, which was selected for a 2009 Shingo Research and Professional Publication Award, the first healthcare book to win this award. The book has been translated into eight languages. A 3rd edition was released in 2016.
Mark has also co-authored a second book, titled Healthcare Kaizen: Engaging Front-Line Staff in Sustainable Continuous Improvements, also a Shingo Research Award recipient. A newly revised and condensed edition, The Executive Guide to Healthcare Kaizen: Leadership for a Continuously Learning and Improving Organization is also available.
Other registration information
Cancellation Policy - Cancellation is not available for this event, but you have the option to provide an alternative participant.
Each company is limited to a maximum of 5 registrations. However, if you require additional registrations, sign up for the waitlist by emailing ame@ame.org.au. We will notify you if any spots become available.
AME Australia is a not for profit association. We provide high quality low cost events.
You can become an AME member from $240.
This event may be cancelled by AME for any reason. AME is not responsible for incidental costs incurred by registrants.
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