The Principle of Flow and Pull
by Chris Butterworth of S A Partners and AME NSW State President
Too often the principle of flow and pull is seen as applicable only in a manufacturing environment. In fact, the principle can be applied in many different ways. On a recent trip to Kenya I had the pleasure of experiencing the "Matatu" bus service in Nairobi. It really got me thinking about the principle of flow and pull.
The system is very different from my hometown in Sydney, which has a very similar population size to Niarobi. In Sydney, buses are on a fixed timetable, readily available to look up on various travel apps and published at each bus stop. Buses are frequent and you can even track your bus’s real-time location on your phone. Like most big cities they are more frequent at peak hours, but despite this, are often full during these hours and relatively empty off peak.