In Lieu of Money, Toyota Donates Efficiency to New York Charity
This article printed in The New York Times is a great read and highlights the power of kaizen.
Daryl Foriest, director of distribution at the Food Bank’s pantry and soup kitchen in Harlem, was skeptical at first of the Toyota engineers’ efforts. “The line of people waiting to eat is too long,” he told them. “Make the line shorter.” They did.CreditJames Estrin/The New York Times.